Appendix No. 1 to the Terms, Conditions and Refund Policy

Complaint Template

Please submit a complaint only if a defect in the purchased goods or services has been identified.
It can be sent via email or traditional mail.

TO: [email protected] / PRIMANATURA Piotr Podermański, Bieńkówka 62, 34-212 Bieńkówka, POLAND

FROM: .................................................................................................................................
(here: name and surname, postal address or email address)

I, ................................................................................................................................. (your name),
hereby submit a complaint regarding:
………………………………………………………………………………………………. (name of the product or service)

purchased on: .................................................................................................................... (purchase date),
Due to the following defects/issues:
..........................................................................................................................................
(description of defects/issues)

I request the following solution (please mark the chosen option with an “X”):
[ ] update of the content/service
[ ] repair of the content/service
[ ] partial refund – proposed amount: ……………………………………
[ ] full refund
[ ] other solution – please specify: ………………………………………………………..

Date of submission: ................................................................... (enter today’s date)

Consumer’s signature: .......................................................
(When sending by email, typing your name is sufficient instead of a handwritten signature.)